Refund Policy

Cancellation, Rescheduling & Refund Policy

At Hexpertify, we value the time and commitment of both clients and counsellors. To ensure a fair and smooth experience for everyone, the following cancellation, rescheduling, refund, and attendance policies apply to all sessions.

Client Cancellation & Rescheduling

• Clients may cancel or reschedule a session up to 3 hours before the scheduled start time.
• Cancellations or rescheduling requests made less than 3 hours before the scheduled session are not eligible for a refund or rescheduling.
• Clients who fail to attend a scheduled session without prior notice will be considered a no-show and will not be eligible for a refund or rescheduling.

Counsellor Cancellation & Rescheduling

• Counsellors must provide at least 3 hours' notice if they need to cancel or reschedule a session.
• If a counsellor cancels or reschedules a session with less than 3 hours' notice, the client will receive a 25% discount coupon applicable to a future session.
• If a counsellor fails to attend a scheduled session without prior notice, the client may choose between:
• A full refund, or
• Rescheduling the session at no additional cost.
• In addition, the client will receive a 25% discount coupon applicable to a future session.

Late Arrival Policy

Emergency Circumstances

• If a client is unable to attend a session due to a genuine emergency and the cancellation occurs within the 3-hour notice period, the session will remain non-refundable and non-reschedulable.
• However, in emergency situations only, Hexpertify may, at its sole discretion and on a case-by-case basis, provide the client with a discount coupon ranging from 15% to 30% for a future session as a goodwill gesture.
• The applicable discount, if any, will be determined based on the circumstances of the case.
• The issuance of such discount coupons is not guaranteed.

Refund Processing

• Approved refunds will be processed to the original payment method within 3–7 business days.
• Refund requests must be submitted within 7 days of the affected session.
• Hexpertify reserves the right to request relevant information or supporting details before approving a refund request.

Policy Updates

• Hexpertify reserves the right to modify or update this policy at any time.
• Any changes will become effective upon publication on the platform.

Contact Information

For more information, contact: